What is the Warranty guarantee?

In addition to our 30-day money-back guarantee, Dr Pen UK offers a 6 month warranty period from the date your product was purchased.

What Does The Limited Warranty Cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Dr Pen UK will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

What Does This Limited Warranty Not Cover?

This Limited Warranty does not cover any problem caused by conditions, malfunctions or damage that have not resulted from defects in material or workmanship. This includes if any damage has been incurred after delivery, any attempts made to alter the product or if it has been dropped or broken. This also includes any damage caused by water or any liquids

How Does It Work?

If you are experiencing an issue, contact Dr Pen UK and we’ll happily help determine the problem and find the most appropriate solution.

Contact Dr Pen UK

For more information about Dr Pen UK, returning products, or our product warranty, you can contact us by email at support@drpenuk.com or via the chat support icon on our homepage. We are based in the UK so we can be contacted via email and chat support during normal business hours Mon-Fri 9-5pm.

Email: support@drpenuk.com
Address: Office 541, 179 Whiteladies Road, Clifton, Bristol, BS8 2AG

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