What is your returns policy?

We want you to love your Dr Pen as much as we do. If there is any reason you are not satisfied with your product, you have 30 days to return it with a money-back guarantee. Only purchases made directly from our website drpenuk.com qualify for the 30 day money-back guarantee. For Dr Pen products purchased elsewhere you will need to contact the retailer you purchased from.

How do I return an item?

1. Returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Experience Team via email at support@drpenuk.com
2. Once we receive your email, a member of our team will provide you with a Return Authorisation Form to complete and send back to us. The form MUST be included with your return. Please keep in mind, we do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the carrier.
3. Once we receive the return device to our warehouse, it will take approximately 2 business day to process a refund.
4. Once we issue the refund, it can take 5-7 business days for it to reflect in your original method of payment.

Contact Dr Pen UK

For more information about Dr Pen UK, returning products, or our product warranty, you can contact us by email at support@drpenuk.com or via the chat support icon on our homepage. We are based in the UK so we can be contacted via email and chat support during normal business hours Mon-Fri 9-5p.

Email: support@drpenuk.com
Address: Unit 541, 179 Whiteladies Road, Clifton, Bristol, BS8 2AG

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