PRODUCT QUESTIONS

Are your products genuine?

We are an authorised retailer of Dr Pen products. Everything we sell is guaranteed genuine and will come with full manufacturer warranty and product support.

Do you sell on Amazon?

We do not sell any products on Amazon. We only sell direct through Dr Pen UK. We can only provide customer support and warranty information for products bought direct Dr Pen UK.

SHIPPING

What Shipping Methods Are Available?

We offer free next working day delivery via Royal Mail tracked 24 on all orders. Orders are shipped within 1-2 working days, orders placed on Saturday or Sunday will be shipped the following Monday. No same day shipping on Wednesday. COVID-19 UPDATE: Royal Mail has advised that tracked 24 may take longer than 24 hours on occasions due to the current pandemic. Please be patient and allow 2-3 days after dispatch before contacting us regarding your parcel. Thank you

Do You Ship to Europe

We ship anywhere in mainland Europe for £6.99

How Long Will It Take To Get My Package?

Products will be dispatched same day if ordered before 2pm. Royal Mail Tracked 24 aims to deliver next day but this is not guaranteed. Mainland Europe is 5-7 days. COVID-19: During this time we are shipping orders as quickly as we can safely. Deliver times may in some cases be a little longer than expected due to order volume Royal Mail is processing. We thank you for your patience during this time.

PAYMENT

What Payment Methods Are Accepted?

We accept all all major credit & debit cards.

ORDERS & RETURNS

How do I place an Order?

Simply add the items you require to your cart and click checkout. Then enter your name, shipping address and payment details on the checkout page.

How Can I Cancel Or Change My Order?

Please contact support@drpenuk.com to cancel or change an order. We will be happy to help.

Do I need an account to place an order?

You do not need to create an account to order.

How Can I Return a Product?

We offer a 30 day money-back guarantee. Please contact support@drpenuk.com if you would like to return an order. For more information see our returns policy link at the bottom of this page.
We’re Here to Help !
Contact us via email at support@drpenuk.com or use our live chat option.

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